Returns & Refund Policy
RETURN & CANCELLATION POLICY
How to cancel your order, or return or exchange a product.
Cancelling your order
You have 1 hour from ordering your item to cancel it. After that time we cannot guarantee that your order can be cancelled as it may already have begun production. If that is the case your order will be sent to you and a refund will not be provided. Orders can be cancelled via email to firstname.lastname@example.org within 1 hour of order confirmation.
If your item is NOT personalised/bespoke:
If already received, repackage the item up and send it back to us at the stated returns address within 14 days of receiving the item and letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.
Once we receive the item we will process the refund directly to you via original payment method, provided that the item arrives with us undamaged and in a resaleable condition.
If your item is personalised/bespoke:
Unfortunately, personalised/bespoke items are non-cancelable and non-refundable:
Anything that’s made to your specific requirements, can’t be resold due to a bespoke element.
To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.
Any artwork received will be printed as you send it, unless discussed otherwise. Please ensure your images are ready to print.