FAQ

FAQ

Where are you based?

We are based in just outside Glasgow, Scotland.

What is turnaround time?

We aim to have all orders shipped within 10 working days (M-F).

Need sooner? see below!

Im in a rush for order, can you help?

We sure can! – Express despatch is available

Within 2 working days is £50

Within 5 working days is £30

Please note, this isn’t always available on all clothing orders.

Please contact us if you require express service

What is a professionally set up file for printed vinyl?

We use two machines to produce your vinyls: a printer to print the image and a plotter to cut. The software requires the file to have the cutlines set up as a special type of colour. It must be a spot colour named “CutContour”. This generally requires a graphic design package such as Adobe Illustrator, Corel Draw or Flexi designer. This is not doable in Photoshop or Silhouette Studio.

Click here for a link from Roland to show how to set up. We also recommend a 2mm bleed minimum

Click here for link to YouTube video explaining how to set up using Corel Draw with bleed

What is your Refund Policy?

Our Refund Policy can be found here

What are care instructions for washing garments?

This can be found via this link: Instructions

How do I install vinyl graphics?

This can be found via this link: Instructions

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